CUSTOMER SERVICE

NATIONS TRUST BANK

 Q: How would you describe the role of customer service today? A: It is something crucial to our business. Retaining customers has never been more critical amid a marketplace that…

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MCDONALD’S

Q: How would you describe the role of customer service today? A: In this day and age, a great deal of importance is placed on customer service as the public…

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DHL KEELLS

Q: Could you outline the company’s approach to customer service and how it works to make this a reality? A: Delighting customers is paramount. Delivering outstanding customer service is at…

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CEYLINCO LIFE

 Q: How would you describe the role of customer service today? A: The role of customer service has been challenged and changed dramatically over the last couple of years especially…

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BARISTA

Q: Is customer satisfaction vital and does it impact brand loyalty? A: At Barista, customer satisfaction is our primary objective; we consider it to be the purpose of our existence.…

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THE CUSTOMER EXPERIENCE

LMD’s exclusive online survey features Sri Lanka’s most popular service providers Customer service – a.k.a. the relationship between consumers and sales representatives – is a crucial component of virtually any…

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SRI LANKA INSURANCE

Q: How would you describe the role of customer service today? A: Today, we’re looking at a chapter where the rules of customer service are being rewritten to fit in…

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SEYLAN BANK

Q: Could you describe the role of customer service today? A: In the banking sector or any industry for that matter, customer service can be considered a basic necessity. It…

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