CUSTOMER SERVICE
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BARISTA
Q: You have been brewing coffee for 20 years in Sri Lanka and stepping into a new decade in 2023. How has the journey been so far? A: Barista has…
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NATIONS TRUST BANK
Q: How would you describe the role of customer service today? A: It is something crucial to our business. Retaining customers has never been more critical amid a marketplace that…
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MCDONALD’S
Q: How would you describe the role of customer service today? A: In this day and age, a great deal of importance is placed on customer service as the public…
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DHL KEELLS
Q: Could you outline the company’s approach to customer service and how it works to make this a reality? A: Delighting customers is paramount. Delivering outstanding customer service is at…
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DARAZ
We at Daraz believe that customer satisfaction drives loyalty. Basic customer service is no longer accepted; we need to go above and beyond the requirements of our customers.
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CEYLINCO LIFE
Q: How would you describe the role of customer service today? A: The role of customer service has been challenged and changed dramatically over the last couple of years especially…
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CEYLINCO GENERAL INSURANCE
Q: Could you provide an overview of Ceylinco General Insurance’s history? A: Since its humble beginnings in 1988, our company grew from being the smallest player to becoming a market…
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BARISTA
Q: Is customer satisfaction vital and does it impact brand loyalty? A: At Barista, customer satisfaction is our primary objective; we consider it to be the purpose of our existence.…
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THE CUSTOMER EXPERIENCE
LMD’s exclusive online survey features Sri Lanka’s most popular service providers Customer service – a.k.a. the relationship between consumers and sales representatives – is a crucial component of virtually any…
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SRI LANKA INSURANCE
Q: How would you describe the role of customer service today? A: Today, we’re looking at a chapter where the rules of customer service are being rewritten to fit in…
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