Day: December 14, 2020
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Dec- 2020 -14 DecemberMANAGEMENT DIGEST
LEADERSHIP QUALITIES
LEARNING TO LEAD Why workers should have confidence in their leaders BY Archana Law Did you ever play this game as a child where someone volunteers to be the leader, and everyone lines up behind…
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14 DecemberMRAttributes
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Q: What counts as ‘CSR,’ in your opinion? CSR is often considered as giving back to society through philanthropic or charitable means. But, it is not so. We believe that it is our primary responsibility…
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14 DecemberONLINE EXCLUSIVES
NEW ZEALAND AND AUSTRALIA TO LAUNCH TRAVEL BUBBLE IN EARLY 2021
Jacinda Ardern: New Zealand and Australia to launch travel bubble in early 2021 Trans-Tasman bubble will allow Australians and New Zealanders to cross the ditch without quarantining New Zealand’s cabinet has agreed to establish a…
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14 December
THE CUSTOMER EXPERIENCE
LMD’s exclusive online survey features Sri Lanka’s most popular service providers Customer service – a.k.a. the relationship between consumers and sales representatives – is a crucial component of virtually any business; and this year, it…
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14 December
SRI LANKA INSURANCE
Q: How would you describe the role of customer service today? A: Today, we’re looking at a chapter where the rules of customer service are being rewritten to fit in with the ‘new normal.’ We…
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14 December
SEYLAN BANK
Q: Could you describe the role of customer service today? A: In the banking sector or any industry for that matter, customer service can be considered a basic necessity. It is expected in the services…
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14 December
HDFC BANK OF SRI LANKA
Q: How would you describe the role of customer service in terms of today’s context? A: The importance of customer service is universally accepted in the present day. Customer service is even more important in…
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14 December
HATTON NATIONAL BANK
Q: What is your approach when it comes to customer service? A: At Hatton National Bank (HNB), the customer remains king; our philosophy, drive and all else we do, in terms of formulating products and services,…
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14 December
AITKEN SPENCE HOTELS
Q: What is your approach to customer service? A: Our approach to customer service is based on the ethos that each guest is different in their wants and needs. As excellence is a key aspect…
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14 DecemberMEDIA RELEASES
SLIC
Sri Lanka Insurance the only insurance company to secure AAA (lka) Fitch Rating amidst turbulent times The rating endorses the company’s Strong financial credentials and Capitalisation Colombo 14th December 2020: Sri Lanka Insurance emerged as…
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