Month: December 2020
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Dec- 2020 -15 DecemberONLINE EXCLUSIVES
EU TO ROLL OUT LANDMARK ACT AGAINST TECH GIANTS
The European Union is set to unveil new rules it says will “overhaul” the digital market, including how tech giants operate. A pair of laws – the Digital Services and Digital Markets Acts – will…
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15 DecemberPARTNER NEWS
LSEG
ondon Stock Exchange Group Sri Lanka (LSEG SL) made a charitable contribution of LKR 1 million towards the Cricket Live Foundation (CLF)
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14 DecemberMANAGEMENT DIGEST
LEADERSHIP QUALITIES
LEARNING TO LEAD Why workers should have confidence in their leaders BY Archana Law Did you ever play this game as a child where someone volunteers to be the leader, and everyone lines up behind…
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14 DecemberMRAttributes
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Q: What counts as ‘CSR,’ in your opinion? CSR is often considered as giving back to society through philanthropic or charitable means. But, it is not so. We believe that it is our primary responsibility…
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14 DecemberONLINE EXCLUSIVES
NEW ZEALAND AND AUSTRALIA TO LAUNCH TRAVEL BUBBLE IN EARLY 2021
Jacinda Ardern: New Zealand and Australia to launch travel bubble in early 2021 Trans-Tasman bubble will allow Australians and New Zealanders to cross the ditch without quarantining New Zealand’s cabinet has agreed to establish a…
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14 December
THE CUSTOMER EXPERIENCE
LMD’s exclusive online survey features Sri Lanka’s most popular service providers Customer service – a.k.a. the relationship between consumers and sales representatives – is a crucial component of virtually any business; and this year, it…
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14 December
SRI LANKA INSURANCE
Q: How would you describe the role of customer service today? A: Today, we’re looking at a chapter where the rules of customer service are being rewritten to fit in with the ‘new normal.’ We…
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14 December
SEYLAN BANK
Q: Could you describe the role of customer service today? A: In the banking sector or any industry for that matter, customer service can be considered a basic necessity. It is expected in the services…
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14 December
HDFC BANK OF SRI LANKA
Q: How would you describe the role of customer service in terms of today’s context? A: The importance of customer service is universally accepted in the present day. Customer service is even more important in…
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14 December
HATTON NATIONAL BANK
Q: What is your approach when it comes to customer service? A: At Hatton National Bank (HNB), the customer remains king; our philosophy, drive and all else we do, in terms of formulating products and services,…
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