Day: November 29, 2025
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Nov- 2025 -29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
AIA INSURANCE
AT THE FOREFRONT OF PURPOSE LED CUSTOMER DELIGHT No. 1 life insurer for customer excellence in Sri Lanka Q: As a leading insurer in Sri Lanka, how does AIA define customer excellence in today’s rapidly…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
VISION CARE OPTICAL SERVICES
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Customers today value convenience, trust and personalised experiences above all else. They expect easy appointment booking,…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
SUWASEVANA HOSPITALS
Q: Suwasevana Hospitals has built a strong legacy over four decades. How has it maintained trust and excellence in an evolving healthcare landscape? A: Over 40 years, Suwasevana has remained an example of trust, compassion…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
Q: What are the most noteworthy customer related trends you observe in the sector your company operates in? A: In the higher education sector, several customer related trends have become prominent. Learners look beyond traditional…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
HEMAS HOSPITALS
Q: What are some key customer related trends you observe in the sector your company operates in? A: There is a growing demand for better patient experience, convenience and service orientation within Sri Lanka’s healthcare…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
COMMERCIAL BANK OF CEYLON
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Across the banking sector, customer expectations continue to shift rapidly towards speed, transparency and digital first…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
BARISTA COFFEE LANKA
Q: What are the most notable customer related trends you observe in the sector where your company operates? A: Customers today expect brands to earn their attention and loyalty by delivering real value – not…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
ABANS GROUP
Q: How is the need for sustainability and ethical conduct shaping customer excellence today? A: We believe sustainability and ethical practices today are non-negotiable commitments to achieving excellence – especially for a brand such as…
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