Month: November 2025
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Nov- 2025 -30 NovemberONLINE EXCLUSIVES
DEATH TOLL HITS 212 AS SRI LANKA STRUGGLES WITH CYCLONE DITWAH IMPACT
People wade through a flooded street, following Cyclone Ditwah in Kelaniya, Sri Lanka, November 30, 2025. REUTERS Sri Lanka’s death toll from Cyclone Ditwah climbed to 212 with 218 missing, officials said on Sunday, as…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
AIA INSURANCE
AT THE FOREFRONT OF PURPOSE LED CUSTOMER DELIGHT No. 1 life insurer for customer excellence in Sri Lanka Q: As a leading insurer in Sri Lanka, how does AIA define customer excellence in today’s rapidly…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
VISION CARE OPTICAL SERVICES
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Customers today value convenience, trust and personalised experiences above all else. They expect easy appointment booking,…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
SUWASEVANA HOSPITALS
Q: Suwasevana Hospitals has built a strong legacy over four decades. How has it maintained trust and excellence in an evolving healthcare landscape? A: Over 40 years, Suwasevana has remained an example of trust, compassion…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
Q: What are the most noteworthy customer related trends you observe in the sector your company operates in? A: In the higher education sector, several customer related trends have become prominent. Learners look beyond traditional…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
HEMAS HOSPITALS
Q: What are some key customer related trends you observe in the sector your company operates in? A: There is a growing demand for better patient experience, convenience and service orientation within Sri Lanka’s healthcare…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
COMMERCIAL BANK OF CEYLON
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Across the banking sector, customer expectations continue to shift rapidly towards speed, transparency and digital first…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
BARISTA COFFEE LANKA
Q: What are the most notable customer related trends you observe in the sector where your company operates? A: Customers today expect brands to earn their attention and loyalty by delivering real value – not…
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29 NovemberCUSTOMER EXCELLENCE SURVEY 2025
ABANS GROUP
Q: How is the need for sustainability and ethical conduct shaping customer excellence today? A: We believe sustainability and ethical practices today are non-negotiable commitments to achieving excellence – especially for a brand such as…
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28 NovemberTOP SHELF
SOAPBOX
In a historic moment for global markets, gold soared past an astonishing US$ 135
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