Kings Hospital Colombo, which was established with the vision to deliver world-class healthcare, is an institution that combines cutting-edge technology with a patient-centred approach to treatment. The hospital’s highly skilled medical professionals supported by state-of-the-art facilities ensure that patients receive the highest standard of care across a wide range of specialities. Kings Hospital is widely recognised for its commitment to excellence in medical practice. With a focus on integrating the latest medical innovations and evidence-based practices, the hospital is dedicated to improving health outcomes and enhancing quality of life.

Q: How do you define ‘corporate respect’?

A: Corporate respect is the admiration and esteem an organisation earns based on its abilities, achievements, treating people with respect and dignity, and contributions to society.

Just as individuals are valued for their skills, accomplishments and impact, corporates gain respect through societal contributions, overall performance and ethical qualities.

Badrajith Siriwardana
Chief Executive Officer

Q: What does it take to earn and maintain corporate respect?

A: Corporate respect is not an inherent quality but one that’s earned through consistent and deliberate efforts. Several key aspects must be addressed for a corporate to achieve and sustain respect.

Firstly, maintaining high standards of professional behaviour and ethical conduct are crucial. This includes adhering to legal requirements and operating within the moral and cultural values of the society it serves, demonstrating integrity and trust.

Societal perception plays a significant role especially for hospitals. The goal is to provide holistic care that addresses both physical and emotional needs, ensuring a positive and tailored patient experience rather than a common approach.

Central to this is the quality of medical care provided. Our hospital prides itself on employing a distinguished team of medical professionals including professors, and highly qualified nurses and allied healthcare staff. Patient safety is our prime concern.

Equally important is the workplace environment. By ensuring employee wellbeing through transparency, compassion and technical support, we enable them to deliver exceptional patient care.

Q: What role do employees play in corporate respect? 

A: Respect is fundamental in personal and corporate relationships, and at Kings Hospital it’s central to our organisational culture. We foster a positive environment by embedding mutual respect among employees – in turn, building respectful relationships with patients.

Our staff’s respect for one another creates a culture where respect is reciprocated, and this is crucial for earning patient trust. As the hospital’s brand ambassadors, employees undergo continuous professional development and training in customer care and corporate respect, from the inception of their employment; and they’re valued as members of one team.

We prioritise employee happiness and transparency as a well supported team is essential for maintaining respectful interactions and a positive corporate environment. Our commitment to respect is an ongoing journey, vital for ensuring effective operations and patient satisfaction.

Q: What new elements of doing business should companies focus on to earn stakeholders’ respect?

A: In today’s fast-paced digital environment, meeting high expectations is a challenge we embrace by consistently delivering exceptional service. Patient satisfaction fosters respect and positive word-of-mouth publicity, which is a powerful marketing tool. Our aim is for every patient to leave feeling positive and content.

And we hire staff with expertise in both healthcare and hospitality, striving to provide an experience akin to a high quality hotel rather than a traditional medical facility. The focus is on creating a welcoming atmosphere, from cleanliness to architecture and overall ambience, which mitigates typical hospital fears.

We prioritise reducing hospital stays and managing a high volume of patients efficiently. Our goal is one day admissions for surgeries, increasing patient turnover and enhancing our service capacity. By integrating cutting-edge technology, we lower patient care costs.

QUICK-FIRE ROUND

Three vital ingredients that earn corporate respect

Professional behaviour
Ethical standards
Workplace environment

Three global organisations that you respect  

Toyota
Emirates
London Stock Exchange Group (LSEG)

At Kings Hospital Colombo, earning and sustaining corporate respect is at the heart of its mission. The hospital ensures an unwavering dedication to the highest standards of professionalism, ethical conduct and exceptional patient care. This commitment strengthens internal relations and also enriches patient interactions.

Telephone 7743743 | Email info@kingshospital.lk | Website www.kingshospital.lk