CUSTOMER EXCELLENCE SURVEY 2025
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Nov- 2025 -29 November
AIA INSURANCE
AT THE FOREFRONT OF PURPOSE LED CUSTOMER DELIGHT No. 1 life insurer for customer excellence in Sri Lanka Q: As a leading insurer in Sri Lanka, how does AIA define…
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29 November
VISION CARE OPTICAL SERVICES
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Customers today value convenience, trust and personalised experiences above all else.…
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29 November
SUWASEVANA HOSPITALS
Q: Suwasevana Hospitals has built a strong legacy over four decades. How has it maintained trust and excellence in an evolving healthcare landscape? A: Over 40 years, Suwasevana has remained…
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29 November
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
Q: What are the most noteworthy customer related trends you observe in the sector your company operates in? A: In the higher education sector, several customer related trends have become…
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29 November
HEMAS HOSPITALS
Q: What are some key customer related trends you observe in the sector your company operates in? A: There is a growing demand for better patient experience, convenience and service…
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29 November
COMMERCIAL BANK OF CEYLON
Q: What are the most significant customer related trends you observe in the sector your company operates in? A: Across the banking sector, customer expectations continue to shift rapidly towards…
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29 November
BARISTA COFFEE LANKA
Q: What are the most notable customer related trends you observe in the sector where your company operates? A: Customers today expect brands to earn their attention and loyalty by…
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29 November
ABANS GROUP
Q: How is the need for sustainability and ethical conduct shaping customer excellence today? A: We believe sustainability and ethical practices today are non-negotiable commitments to achieving excellence – especially…
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