SLT-MOBITEL TAKES CUSTOMER EXPERIENCES TO THE NEXT LEVEL WITH ‘THE EXTRA MILE’
Customer Service Week 2026 celebrates service excellence, recognises employees, and introduces initiatives to enhance customer engagement
SLT-MOBITEL, the National ICT Solutions Provider, reaffirmed its commitment to delivering exceptional customer experiences with the inauguration of Customer Service Week 2026 at the SLT Auditorium under the theme ‘The Extra Mile’. Held from 5 to 9 October, the initiative highlighted the Company’s continued focus on strengthening its customer-centric culture, recognising employee contributions and enhancing service excellence across its operations.
The week celebrated the dedication of employees who consistently go beyond expectations to deliver meaningful customer experiences while acknowledging the valued relationships the Company shares with its Residential, Enterprise, and SME customers.
Customer Service Week also recognised the contribution of direct customer service teams and internal customers who work behind-the-scenes to fulfil customer expectations. Reflecting SLT-MOBITEL’s belief that service excellence begins within the organisation, the initiative emphasised the importance of collaboration, teamwork, and mutual support in delivering consistent and positive customer experience.
As part of its ongoing commitment to strengthening customer-centric service delivery, SLT-MOBITEL conducted the Service Excellence Challenge Workshop and Award Ceremony at Cinnamon Grand Colombo. The challenge, held from 20 August to 30 September 2026, involved employees from the Enterprise Help Desk, Service Assurance Team, SD-WAN Operations, Managed Services Operations, and Managed Security Operations. It encouraged healthy competition, continuous improvement, and enhanced customer handling, with the top three performers from each participating team receiving certificates and cash awards in recognition of their achievements.
The programme also included a soft-skills development session for SLT-MOBITEL employees, focusing on communication, interpersonal skills, confidence, teamwork, and professional customer engagement. The initiative further reinforced the Company’s commitment to developing employee capabilities, recognising outstanding performance, and enhancing service delivery across its enterprise operations.
In addition, SLT-MOBITEL rolled out a series of customer-focused activities during the week to thank customers for their loyalty, enabling daily interactions to be more convenient, and demonstrating dedication to service excellence. At 41 regional offices, appreciation events honoured long-standing and high-value customers, recognising the trust and support they have extended to the Company over many years.
Selected customers received complimentary telecommunication devices to help them stay connected and enjoy a better overall service experience. SLT-MOBITEL Life Stores offered exclusive discounts on selected products, offering customers benefit with added value throughout the week.
The week concluded with a dedicated event honouring the leaders who champion customer experience excellence at regional operations and at frontline customer touchpoints. The occasion united teams, encouraging collaboration and renewed a shared commitment to deliver outstanding experiences for customers.
Through Customer Service Week 2026, SLT-MOBITEL continues to empower its people, strengthen a culture of appreciation, embrace digital innovation, and foster collaboration to deliver experiences that go beyond expectations and truly make a difference to every customer.
