Q: How has HNB Finance weathered the storm of the COVID-19 pandemic?
A: Our focus was immediately shifted to the wellbeing of our customers and staff.

A safe working environment was created under stringent health guidelines to ensure safety of essential workers who had to report to work and the necessary facilities were provided to enable employees to work from home (WFH).

The latest technology was utilised to facilitate digitalised solutions for the convenience of customers and staff. We reinforced recoveries, centralised credit administration, rationalised our product portfolio and modernised microfinance, while initiating business re-engineering and product development efforts to enhance employee productivity.

Certain manual processes were removed and the business model was changed to suit the pandemic era. A concession scheme advised by the government was launched to provide relief to our loyal customers.

Cost saving initiatives reduced the economic impact on our employees. Investments were made on their health and safety, and proper communication channels were established to stabilise the stressful situation.

Q: In your assessment, what makes HNB Finance a ‘great workplace’?
A: Employees are actively engaged, gain recognition for their performance, have potential for career progression, gain job security, perform challenging work comfortably in a supportive environment and have the freedom to express their ideas in a great place to work.

Great workplaces are successful, growing, innovative and caring. These companies deliver an exceptional customer experience as they continuously raise the bar. Their staff glean pride from the knowledge that they are part of a team that has trustworthy leaders as they operate in a relaxed, supportive and productive atmosphere that motivates them to reach common corporate goals.

Efforts are made to create an exceptional workplace for staff members since HNB Finance strongly believes that they are its greatest asset. Every employee is given due recognition for his or her contribution – regardless of his or her rank.

Furthermore, the learning and development opportunities offered to our staff contribute towards enhancing efficiency and the overall performance of the company.

Q: Do you believe that a culture of trust and transparency can improve an organisation?
A: Culture encompasses the behaviour of employees and the management. Behaviour arises from values, and these are formed throughout our childhood courtesy of the influence of family, teachers, peers, society, religion, education and work.

Each and every employee has a unique identity; and our vision, mission and values are formulated with the intention of guiding them.

Instilling the values of integrity, respect, social consciousness and empathy develops trust, while professionalism, innovation and relevance encourage transparency. Reinforced by good governance, these values offer strong direction to staff members.

Q: How can a great workplace culture contribute to organisational performance?
A: By nurturing a great workplace culture, HNB Finance looks to build physically and mentally strong people who are able to celebrate special moments in life with an admirable work-life balance.

The WFH approach and flexible hours, and financial support offered through company loans, help ease their financial burdens during a testing period.

These criteria are testimony to the commitment showcased by our employees as they willingly contributed to ensuring the continuation of essential operations by bearing the discomforts caused by the pandemic.

 

INTERVIEWEE DETAILS
 M. D. C. Prabhath
Managing Director
Chief Executive Officer
COMPANY DETAILS
Telephone:2024848
Email:info@hnbfinance.lk
Website:www.hnbfinance.lk