CUSTOMER RELATIONSHIP MANAGEMENT
Have you ever had to listen to statements such as these – ‘I’m not sure…’ ‘Let me check…’ ‘There’s
TIME MANAGEMENT
MAXIMISE COLLECTIVE TIME Managing time for greater productivity BY Jayashantha Jayawardhana Stress at work is something…
EDUCATING SRI LANKA
Generations of Sri Lankans have been sacrificed to wrongly and foolishly applied educational systems. I do not think C. W. W. Kannangara, giver of ‘the pearl of great prize’
BEHAVIOURAL PSYCHOLOGY
A MENTAL MUSCLING Power of the mind to cope with life BY Archana Law Various…
EDUCATING SRI LANKA
THE WEB OF LEARNING The era of technology and online study experience BY Goolbai Gunasekara…
WORKPLACE WELLBEING
As a result of the large number of health, economic, political and other macro crises of late, organisational stress is at an all-time high. For many
MANAGEMENT STRATEGIES
I am prone to micromanaging although I know of and suffer all of its concomitant perils. It was the US Army’s General George S. Patton
CUSTOMER SERVICE
Most corporate websites have a customer feedback mechanism. It’s usually an email address, a link or a template with a request for comments
TRANSFERABLE SKILLS
In life, all of us have to go through transitions especially in the evolving modern job landscape where people are required to reinvent themselves
PERSONALITY TRAITS
The word ‘gravitas’ brings to mind a deep voice, measured speech and sombre attire – but these are simply the outer representations of a much more complex characteristic
QUALITY MANAGEMENT
In today’s globalised business environment, quality management (QM) plays a vital role in gaining a competitive edge over rivals in any market. The quality of products and services
SELF IMPROVEMENT
Life moves quickly! Technology is evolving too fast and outpacing our ability to adapt. The globalised world is also becoming more fragmented and chaotic
PERSONAL DEVELOPMENT
HOW TO REINVENT YOURSELF Transformation offers a new start for those who need it –…
PERSONAL DEVELOPMENT
For entrepreneur, professional speaker and success coach Sheryl Grant, transformational leadership through personal development and community
RISK MANAGEMENT
If a board has to govern an enterprise’s strategy and guide it, risk oversight is critical. But should the entire board take up the responsibility for risk
INTERPERSONAL SKILLS
In life, and especially in the corporate arena, we focus a lot on how to speak impactfully, present powerfully and negotiate skilfully. But rarely do we
HUMAN RESOURCES
Sri Lanka is currently facing one of its worst economic crises. In the absence of a short-term solution, the country needs to implement a sustainable
MARKETING STRATEGIES
Brands aspire to maintain a strong presence on social media and marketers spend pots of money on elaborate efforts to make it happen. But does a strong social media
COMMUNICATION SKILLS
In a world where digital transformation is rapidly changing businesses and the way in which we interact in the workplace, effective communication has
EDUCATING SRI LANKA
Contrary to popular belief, a schoolchild doesn’t always steal because he or she comes from a deprived home or background. So let me run through the various reasons for theft among schoolchildren.
