Q: What steps does your organisation take to achieve customer excellence?

A: Bellagio Colombo, an exclusive casino, endeavours to offer an unparalleled experience to its esteemed guests.

We leverage AI and digital resources to enhance every aspect of the customer excellence journey, starting from airport transit to accommodation to the casino, ensuring a seamless experience.

Our dedicated team is committed to providing exceptional service, operating round the clock. As the leading premium casino in Asia, we continuously strive to surpass guest expectations.

At Bellagio Colombo, people come first, and we are proud to invest in critical managers to sharpen leadership skills to lead the organisation forward.

Bellagio Colombo has inaugurated a leadership certification programme with the Postgraduate Institute of Management (PIM) to develop 20 carefully chosen future leaders of the organisation as part of its human development strategy to ensure customer excellence.

Q: How have customer communications changed in recent times?

A: Our establishment has integrated various contemporary communication technologies. However, we place emphasis on utilising paperless communication due to its environmentally-friendly nature as well as timesaving benefits.

Additionally, we employ state-of-the-art AI tools to enhance the efficiency of our communication processes and bolster productivity.

Our brand is built on trust and our unique offering drives customer loyalty. The Bellagio Experience is an exclusive membership that is open only to select clientele. Members are included in our daily, weekly and monthly lucky draws where unbelievable prizes can be won. Customers are updated on a regular basis.

Depending on the demands of customer lifestyles, we offer two membership tiers – each catering to a specific set of needs and preferences, helping us to ensure targeted customer excellence.

Q: What is Bellagio Colombo’s approach to communicating with customers?

A: Our communication strategy emphasises customer privacy, placing a high value on confidentiality and discretion, which is why we prioritise private communication channels.

Depending on customers’ locations, we use a range of communication tools including WhatsApp, Telegram, WeChat and other platforms to sustain two-way communication. Our customer experience and marketing team is proficient in multiple languages, enabling us to cater to a diverse clientele base.

Q: And finally, what are the organisation’s plans for the future?

A: Our utmost priority lies in ensuring unparalleled customer satisfaction. And our unwavering objective is to curate an indelible experience that leaves an everlasting impression, ensuring our esteemed clientele remains enamoured and perpetually loyal.

With its exemplary service, Bellagio Colombo has established its unrivalled dominance in the gaming market. Additionally, it is focussed on the future expansion of its casino operations.

Bellagio Colombo has helped shape tourism development over the last two decades. Casino operations help to increase employment for locals, bring in tax revenue to the government, indirectly support local businesses and generate financial activities that are beneficial to the country.

With Sri Lanka tourism recovering strongly, as a team, we at Bellagio Colombo will play a significant role in contributing to tourism development and the economy.

Telephone: 0770 886688 | Email: sales@bellagiocolombo.com | Website: www.bellagiocolombo.com