The world is preparing for a tech enabled future – Sanjeewaka Kulathunga

AI is a transformative technology that’s revolutionising industries, and shaping the way we live and work. While there are concerns about the potential impact of artificial intelligence on human jobs, the future lies in the collaboration between humans and machines.

Artificial intelligence systems possess the ability to process vast amounts of data, identify patterns and make predictions with remarkable accuracy. They excel in repetitive tasks, complex calculations and data analysis.

However, since AI lacks the human qualities of empathy, creativity and critical thinking, human-machine collaboration is very important. It has demonstrated the potential to enhance patient care and improve outcomes in healthcare.

For instance, IBM’s Watson for Oncology is a cognitive computing system that assists doctors in diagnosing and treating cancer. It analyses patient data, medical literature and treatment guidelines, and provides personalised recommendations to physicians.

By collaborating with AI, doctors can access a wealth of information and make more informed decisions that ultimately lead to better patient outcomes.

Human-machine collaboration also has the potential to revolutionise production processes.

Companies such as Tesla have implemented AI powered robots in their factories to work alongside human workers. These robots handle repetitive and physically demanding tasks, and enable human workers to focus on more complex and creative aspects of production. This collaboration increases efficiency, reduces errors and improves productivity.

AI powered chatbots have become increasingly common in customer service operations. They can handle routine inquiries, provide instant responses and even simulate human-like conversations.

Because there are limitations to what they can do however, companies can provide seamless customer experiences by integrat­ing artificial intelligence with human agents. The AI system can handle routine queries while human agents manage complex issues that require empathy and problem solving skills.

Collaboration between humans and machines is a transformative partnership that yields a multitude of benefits.

Initially, it empowers humans to harness the capabilities of AI to enhance and complement their own skills and abilities. This synergy enables people to focus on tasks that demand uniquely human attributes such as creativity, critical thinking and emotional intelligence.

AI also plays a pivotal role in boosting the efficiency and accuracy of human decision-making processes.

By providing data driven insights and recommendations, it can assist people in making more informed choices across various domains. This collabo­rative decision-making approach can result in more effective and precise outcomes.

Moreover, the collaboration between humans and machines has the potential to generate new job opportunities, and redefine existing roles rather than displacing them. As AI takes on routine and repetitive tasks, it enables people to focus on higher responsibilities that necessitate complex problem solving and interpersonal skills, and strategic thinking.

Despite these promising prospects however, there are many challenges that warrant attention. Foremost among them is the ethical use of AI, where technologies align with human values, and uphold the principles of privacy and security.

Additionally, human-machine collaboration necessitates comprehensive training and upskilling initiatives. Individuals must acquire the necessary skills and knowledge to collaborate effectively with artificial intelligence systems. This includes technical competencies and soft skills – such as adaptability and communication.

Furthermore, the potential impact of AI on employment demands careful management. Rather than being viewed solely as a threat to jobs, there’s a need for proactive measures such as reskilling and transition programmes.

These initiatives can facilitate the seamless adaptation of the workforce to the changing job market and ensure that individuals are equipped with the skills required for emerging roles.

The future of artificial intelligence can be a harmonious collaboration between humans and machines as it leverages their combined strengths for societal advancement. Embracing this collaborative alliance involves navigating challenges, fostering a symbiotic relationship and embracing the transformative potential of AI.

By following these strategies, business leaders can pave the way for a more enlightened and fruitful coexistence between humans and artificial intelligence in the future.

This vision anticipates breakthroughs, innovation and a shared journey towards a future where the integration of AI enhances human capabilities and provides unprecedented societal benefits.

AI enhances human capabilities