ENHANCES SERVICE EXCELLENCE FOR PASSENGERS OF ALL AIRLINES AT BIA

SriLankan Airlines further enhanced its customer service capabilities with more specialised training for its airport service staff at Bandaranaike International Airport (BIA) to serve passengers of all airlines even better. SriLankan Airlines is the sole airport ground handler for all airlines that operate to BIA in Colombo where it annually handles nearly nine million passenger movements on approximately 70,000 flights. The latest service enhancement involved training on handling of wheelchair and stretcher passengers by instructors of the St. John Ambulance Service, who imparted specialised skills to the airline’s airport staff through a four-day training programme to further enhance the safety and comfort of elderly passengers and passengers requiring special assistance.