LANKA HOSPITALS CORPORATION
Lanka Hospitals, originally launched as Apollo Hospitals on 7 June 2002, revolutionised healthcare in Sri Lanka as the sole purpose-built private hospital of its kind. Operating under the brand Lanka Hospitals today, it continues to dominate and lead the healthcare sector. Its numerous awards and accolades serve as a testament to its respected position and sector leadership. Committed to excellence across the spectrum of care services, Lanka Hospitals has elevated the healthcare landscape both in Sri Lanka and globally. It is widely regarded as the country’s most accredited and trusted healthcare facility.
Q: How has your organisation evolved and gained respect?
A: Respect can be acquired through various means. From a business standpoint: Lanka Hospitals’ core values facilitate decision making; foster teamwork; promote employee collaboration; effectively communicate principles to stakeholders; attract individuals with the right attitude; and ultimately, earn respect from all stakeholders.
Establishing a respected and premier position in the Sri Lankan healthcare sector has been akin to creating a community for Lanka Hospitals. We nurture these communities to function as a unified group – driven by a shared vision, brand identity, ethos and organisational culture. This approach influences our choice of patrons and shapes the community’s collective functioning.
Q: What key attributes of your organisation command respect?
A: At the core, every individual and organisation desires admiration, respect and appreciation for their efforts. A few go beyond mere success however, striving to become the sector’s finest. Focusing solely on revenues and rewards – without establishing a crucial reputation and fostering mutual respect in the trusted working environment – can impede growth for both talent and organisations.
Our key attributes that command respect are actionable insights, guidance and tools enabling smarter decisions, stronger leadership and improved performance. These qualities have positioned us as a preferred healthcare entity in Sri Lanka, fostering trust and recognition in the sector.
The management understands that our actions depend on effectively addressing critical priorities such as trust, care and respect. These priorities are crucial for nurturing respect and facilitating growth in the sector. We remain committed to excelling in these areas to ensure continued growth and maintain our esteemed position in the sector.
Lanka Hospitals recently achieved the prestigious 7th edition Global Gold Seal of JCI accreditation, the highest status for a local private hospital. Our laboratory is the sole CAP Gold standard accredited in Sri Lanka.
In 2022, the Lanka Hospitals brand garnered over 75 quality accolades and was presented with the esteemed recognition of being the ‘Most Loved Brand,’ ‘Most Awarded Brand’ and ‘Most Respected Brand’ in the healthcare category by Brand Finance, the world’s leading brand valuation consultancy, which was published in LMD. This recognition reflects our commitment to excellence, making us a trusted healthcare leader.
Q: Do technological advancements help corporates in establishing and maintaining respect?
A: Technology is vital in healthcare. Providers globally depend on emerging tech to enhance competitiveness, strategise effectively and foster growth. It’s a cornerstone for improving services, achieving a competitive edge and driving innovation in the healthcare sector.
In fact, technology’s influence on corporate business will keep expanding. Besides dynamic digital and social media platforms, AI driven tech such as natural language processing, image/audio recognition and computer vision have revolutionised media interaction and consumption. This ongoing progress transforms how businesses engage with their audiences.
Thanks to technologies such as AI and machine learning, handling vast amounts of data and making crucial business decisions have become more seamless. This capability greatly assists corporates in establishing and upholding respect by enabling them to leverage data driven insights for informed decision making.
Q: How important are stakeholder perceptions – and why?
A: Thoroughly researching stakeholder perceptions allows an organisation to identify improvement areas, understand attitudes and motivations, and ensure satisfaction of all stakeholders, thereby delivering a superior brand experience.
From a stakeholder perspective, the value invested in terms of resources and stakeholder relations generates deliverables and shapes perceived satisfaction.
Lanka Hospitals gained respect through key attributes such as decades of sector expertise, innovation, effective talent management, social responsibility initiatives, quality management, financial stability, unparalleled healthcare solutions and global competitiveness. These have been instrumental in its success story.
QUICK-FIRE ROUND
Three priorities for Sri Lankan corporates today
Safeguarding financial stability
Protecting the workforce
Identifying supply chain vulnerabilities
Three most vital professional values for business leaders
Passion and commitment
Patience and resilience
Accountability and integrity
