ICTA PROJECT TO IMPROVE PUBLIC SERVICE
The Information and Communication Technology Agency (ICTA) of Sri Lanka launched the eLocal Government (eLG) platform in 30 local government bodies and provincial councils with the goal of improving the effectiveness and efficiency of public services.
ICTA aims to provide access to the platform to all local authorities across Sri Lanka over time.
Through this programme, citizens will be able to pay assessment taxes, apply for building approvals, various business licences and compliance certificates, and obtain services such as gulley cleaning services.
The benefits of the programme are to include decreased waiting times, easy data retrieval, online payments and standardised processes for the public. Staff will also benefit through the opportunities available to develop their ICT skills.