Q: How important are customers as key stakeholders of your business?

A: Since Domino’s Pizza was launched in Sri Lanka in 2011, the brand has achieved a significant milestone by becoming the fastest quick service restaurant (QSR) in the country to reach 50 stores. We would not have achieved this without being a customer-centric company.

In Sri Lanka, Domino’s Pizza is operated by Jubilant FoodWorks Lanka, a subsidiary of India’s largest food service company Jubilant FoodWorks. Domino’s Pizza continues to set new benchmarks for the sector, assuring customers of a consistently enjoyable and risk-free dining and delivery experience.

HACCP (hazard analysis and critical control points) certification for its warehouses for pizza dough manufacturing, pasta production, vegetable repacking and chocolate lava cake manufacturing processes stands as a testimony to its dedication to food safety and the highest standards of quality control.

Additionally, all Domino’s Sri Lanka stores are halal certified for food and preparation processes, ensuring that customers with specific dietary requirements can indulge with complete peace of mind.

The brand’s dedication to maintaining quality is also evident in our impressive annual, unannounced National Science Foundation (NSF) food safety audits, which consistently yield high scores for all stores – a testimony to our unwavering focus on quality across our entire network.

Q: What steps does your organisation take to achieve customer excellence?

A: In line with the brand’s commitment to delivering topnotch service and exceptional food quality, Domino’s Sri Lanka has implemented stringent standard operating procedures (SOPs) to ensure impeccable food preparation processes, uncompromising hygiene standards, efficient store operations and meticulous warehouse management.

Good Manufacturing Practices (GMP) form the foundation of Domino’s operations, ensuring that food temperatures are maintained perfectly for both cooked food and ingredients.

Q: And what is Domino’s Pizza Sri Lanka’s approach to communicating with customers?

A: Our offering, quality and service levels communicate how much we value our customers. As Sri Lanka’s fastest growing QSR, we have attained a remarkable milestone by becoming the fastest QSR in Sri Lanka to inaugurate 50 stores including the latest store in Panadura.

Domino’s ensures an exceptional experience for each guest with a diverse menu designed to cater to various tastes and preferences – including the budget-friendly Pizza Mania range as well as traditional hand tossed pizzas. For those who adore cheese, Domino’s goes the extra mile with its delightful Cheese Burst and Cheese Float pizzas.

At Domino’s, each pizza is thoughtfully crafted to perfection, setting a new standard for taste and quality. What sets the brand apart is its commitment to using only the finest ingredients. This commitment to quality and flavour ensures that every bite of a Domino’s pizza leaves customers with a warm and memorable experience.

Q: In your opinion, what role does technology play in achieving customer excellence?

A: To order piping hot pizzas from Domino’s, users can simply visit the website (m.dominoslk.com) or download the Domino’s Pizza Sri Lanka app called Domino’s, available for both Android and iOS devices.

Q: What are the organisation’s plans for the future?

A: As we expand our footprint in Sri Lanka, our commitment to unmatched service and uncompromising quality remains at the forefront of our operations.

Moreover, Domino’s Pizza Sri Lanka joyfully celebrated the opening of its 50th store in Panadura recently. We proudly reiterate our commitment to the local community. In the spirit of giving back, Domino’s donated 5,000 meals to Child Action Lanka, a centre dedicated to empowering and sheltering underprivileged kids and women, to mark this milestone.

 Telephone: 7777888 | Email: feedback@dominos.lk | Website: m.dominoslk.com