SECTOR WINNER TELECOMMUNICATIONS

Dialog Axiata Group, a subsidiary of Axiata Group Berhad, is Sri Lanka’s premier quad play connectivity provi-der – spanning mobile, digital pay tele-vision, fixed telecommunications and inter-national services – with a strong pre-sence in ‘HealthTech,’ ‘EduTech’ and ‘FinTech’ services. Recognised as Sri Lanka’s ‘Most Valuable Brand’ from 2019 to 2023 by Brand Finance UK, Dialog serves over 20 million subscribers with advanced mobile and broadband services. Its international reach includes roaming partnerships with over 650 ope-rators across more than 200 destinations and investments in multiple subsea cables across Asia. Dialog is Sri Lanka’s largest foreign direct investor with invest-ments totalling US$ 3.25 billion.

Q: How is the group contributing to Sri Lanka’s economic future?

A: Staying true to our purpose of ‘Em-powering and Enriching Sri Lankan Lives and Enterprises,’ we are dedicated to deli-vering ‘The Future. Today.’ by advancing Sri Lanka’s digital ecosystem through pioneer-ing initiatives and technological progress.

We provide world-class connectivity and digital services across ‘HealthTech,’ ‘Edu-Tech,’ ‘FinTech’ and ‘InsurTech,’ ensuring sustainable socioeconomic progress, and re-main committed to driving economic growth by continually investing in Sri Lanka during both prosperous and challenging times.

And we proudly support entrepreneurship through initiatives such as IdeaMart, Idea-Mart for Women and the Dialog Inno-vation Challenge, which spark digital trans-formation and propel Sri Lanka towards becoming a digital nation.

We strive to bridge the digital divide through our digital inclusion initiatives, empowering communities with platforms such as the National Fuel Pass, ‘Govi Mithuru,’ ‘Yeheli/Thozhi,’ ‘Sayuru,’ ‘Deaf-Tawk’ and the Disaster Emergency Warning Network (DEWN).

Additionally, we engage with communities through programmes such as Karuna.lk and the Nenasa education platform, underscoring our commitment to social stewardship.

Supun Weerasinghe
Director/Group Chief Executive

Q: How should corporates instil en-vironmental, social and corporate governance (ESG) practices in their operations so that they contribute to garnering corporate respect?

A: To earn corporate respect through ESG practices, companies must align business growth with sustainability goals and proac-tively anticipate future challenges.

At Dialog, we embody this philosophy by integrating ESG practices into our strate-gic planning and aligning with the UN Sustainable Development Goals (SDGs).

It is also crucial to track the performance of our sustainability goals and take corrective action to ensure we remain on course.

We are committed to minimising our en-vironmental impact by setting ambitious goals, such as achieving net zero CO2 emis-sions by 2030 through renewable ener-gy projects, waste management program-mes, adherence to ISO 14001:2015 Environ-mental Management System certi-fication and seeking innovative ways to reduce our ecological footprint while making a positive contribution to communities we serve.

We hold ISO certifications for Quality Management Systems (ISO 9001:2015), Infor-mation Security Management Systems (ISO 27001:2022) and Privacy Information Management Systems (ISO 27701:2019), making us the first telecommunications provider in the country to earn these.

Additionally, we continually enhance our governance framework, reinforce com-p-liance and data privacy measures, and improve cybersecurity.

Q: How do employees feature in corporate respect?  

A: At Dialog, our employees are central to earning corporate respect through their dedication to innovation, ethical practices and exceptional customer service. We believe in delivering ‘Service from the Heart,’ a commitment that drives our efforts to ensure a significant and positive impact on our customers.

We create an inclusive, accountable en-vironment by continuously investing in their growth and wellbeing.

Accordingly, our talent management strategy focuses on nurturing key talent and offering advanced leadership development to prepare employees for future roles. Accelerating HR digitalisation and enhancing operational efficiency significantly improve the employee experience, which is crucial for our corporate reputation.

We are committed to diversity, equity and inclusion (DEI) principles, championing gender equality and inclusivity.

Recognised among the ‘Top 10 Champions of Diversity’ by Women in Management Sri Lanka and the International Finance Corporation (IFC), our comprehensive DEI framework and initiatives, such as internship programmes for differently-abled individuals, foster an equitable workplace, empowering employees to drive the company forward in the digital era.

QUICK-FIRE ROUND

Three vital ingredients that earn corporate respect

Uncompromising integrity
Service from the heart
Exceptional performance and business results

Three global organisations that you respect  

Amazon
Berkshire Hathaway
Google

Dialog was honoured with six Global Mobile Awards and recognition from consumers as the ‘Telecommunication Brand of the Year’ for a record 13th year at the SLIM-Kantar People’s Awards 2024. Numerous accolades including the Sri Lanka National Quality Award (SLNQA), National Business Excellence Award (NBEA) and ACCA Sustainability Reporting Award underscore Dialog’s commitment to quality, resilience, sustainability and excellence.

Telephone 0777 678700 | Email corporate.communications@dialog.lk | Website www.dialog.lk