LEADERSHIP TRAITS
Leaders of the past were supposed to have all the answers, and tell their teams what to do and how to do their jobs. Theories about leadership
EDUCATING SRI LANKA
The vexatious problem of getting a child to eat what is healthy will always reduce parents to despair. All too often, I have had to ask parents
LEARNING AND DEVELOPMENT
A hot topic in the corporate world today, AI is being debated at all levels. Many business leaders and commentators believe that artificial intelligence will be our
STRESS BUSTERS
Each one of us has been through stressful situations – perhaps as students, professionals or parents – and all of us are susceptible to stress. We’ve all experienced
CUSTOMER MANAGEMENT
In this era of advanced technology and enhanced digital media, many if not most businesses are driven by high tech. However, they still need to address customer
HUMAN RESOURCES
Today, most major luxury brands and labels are owned by a few large groups. Of the largest by revenue is LVMH, the owner of Moët & Chandon and Louis Vuitton
CORPORATE ETHOS
‘Trust’ and ‘business’ aren’t terms that usually go hand in hand. In fact, relationships in the corporate space too often tend to be associated
TRAFFIC TECHNOLOGY
More than a million people die annually as a result of road accidents; and even though mobility has reduced drastically during the pandemic
LEADERSHIP MANTRA
If you were to list a few characteristics of great leaders, what words come to mind? Courage, tenacity, compassion, vision, drive, authenticity
EDUCATING SRI LANKA
To many, teaching is simply a job. It is used as a stopgap till something better comes along. At the time I started my teaching career
MARKETING STRATEGY
Artificial intelligence has become quite popular in recent years. With the advent of the IT revolution, global corporate entities have
THE CX FACTOR
There is no doubt that today’s customers have a plethora of options to choose from, as well as access to plenty of resources and
CRM PRIORITIES
Businesses should remember that customers always come first. Most B2B firms use a CRM system even if customer relationship
MORAL LEADERSHIP
The driving force behind many human endeavours is to achieve excellence, whether we are building, providing or problem solving. This
EDUCATING SRI LANKA
Cascades of verbiage have flooded educational publications on the woes and problems of students. But I have yet to find something that has been written about
MINDSET MANAGEMENT
When the 14th Dalai Lama Tenzin Gyatso met leading neuroscientists in Dharamshala, India, in 2004, the topic of discussion was neuroplasticity – i.e. the brain’s
ARTIFICIAL INTELLIGENCE
As hominids evolved into Homo sapiens around 200,000 years ago, intelligence, moral values, ethics and norms have been the key pillars
DIGITAL LITERACY
Though Sri Lanka proudly claims to having one of the highest literacy rates in the region, simply being literate on paper is of little
MARKETING STRATEGY
The pandemic has battered the retail sector in more ways than one. Layoffs and stagnant sales have resulted in many retailers
EMOTIONAL DISCIPLINE
What is self-sabotage? When the logical, conscious self enters into conflict with the subconscious mind (also known as the anti-self
