CUSTOMER SERVICE

COMMERCIAL BANK

Customer service stands as the pivotal aspect in service industries where tangible products are absent. In the case of financial services

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CHATHAM LUXURY WATCHES

Our journey in providing luxury creations has been a harmonious blend of elegance and personal connections. It’s not merely about the products

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BELLAGIO COLOMBO

Bellagio Colombo, an exclusive casino, endeavours to offer an unparalleled experience to its esteemed guests.We leverage AI and digital resources

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BARISTA COFFEE LANKA

At Barista, we consider customer satisfaction to be our paramount objective and the very essence of our existence. Recognising that making

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BANK OF CEYLON

Q: What is your assessment of today’s customers and their needs? A: In today’s dynamic market, customers have undergone a perceptible shift in priorities and expectations, largely influenced by the…

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360 WELLNESS CENTER

Customer excellence is highly significant at 360 Wellness as it directly impacts the overall patient experience and satisfaction. In the context of

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SEYLAN BANK

Q: How has the role of customer service evolved in recent times? A: Customer experience management is critical in any service or product-related industry. The importance of customer service has…

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GFLOCK

Q: Is customer loyalty prevalent among millennials and gen Z custo     mers? A: At GFlock, we believe in customer loyalty, which is vital for the brand’s growth journey and to…

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CEYLINCO LIFE

Q: How has the concept of customer service evolved in recent times? Ruvini: As a life insurance company, Ceylinco Life is focussed on delivering customer centric services. The pandemic-induced disruptions…

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BARISTA

Q: You have been brewing coffee for 20 years in Sri Lanka and stepping into a new decade in 2023. How has the journey been so far? A: Barista has…

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