WORLD’S LEADING HEARING AID PROVIDER PARTNERS WITH INFOMATE

Amplifon is dedicated to delivering advanced, life changing auditory solutions and setting the standard for hearing care worldwide

Q: Give us an overview of Amplifon’s services and offerings…

Shehan Thambimuttu (ST): At Amplifon, we take immense pride in helping people rediscover all the emotions of sound. As the world’s leading audiology company, we hold the highest market share globally with a particularly strong presence and market dominance in the Pacific region.

Our mission goes beyond only hearing care – we aim to enhance lives by providing innovative, personalised solutions and world-class expertise to those experiencing hearing challenges.

With decades of industry experience and an extensive global network, Amplifon is dedicated to delivering advanced, life changing auditory solutions and setting the standard for hearing care worldwide.

Q: Tell us about the collaboration between Amplifon and Infomate…

ST: After testing outsourcing locations including India, the Philippines and Sri Lanka, we selected Infomate as our exclusive partner for its ability to deliver comprehensive, corporate level solutions globally.

Following extensive due diligence and an in-person visit in April, we began outsourcing our finance functions to Infomate with plans to expand into IT and corporate procurement.

This partnership is in its early stages and we are exploring additional services such as helpdesk support. Our choice of Infomate reflects our confidence in Sri Lanka’s talent and my personal commitment to creating opportunities for skilled professionals here.

We sought a partner with expertise, robust training programmes and strong ethical standards, making Infomate – backed by the John Keells Group – the ideal choice.

The initial collaboration has been successful, earning strong endorsement from Amplifon’s management and approval for further expansion. And we look forward to a long and productive relationship with Infomate.

Q: What led Amplifon to choose Sri Lanka as the preferred offshore partner for managing back office operations?

ST: Amplifon previously worked with companies in the Philippines, India and other countries; yet, I chose Sri Lanka, having grown up here, which gives me a deep understanding of our capabilities. I believe Sri Lankans consistently go above and beyond in their work.

While regions such as India have matured in outsourcing and often adhere strictly to specific requirements, Sri Lanka offers a more dynamic approach. Sri Lankans tend to exceed expectations, delivering innovative and value added solutions, a quality evident in our partnership with Infomate.

Sri Lanka’s resilience, particularly in recent years, also influenced our decision. Despite the challenges the country faced, it has consistently delivered services under tough circumstances. If Sri Lanka can thrive through adversity and still meet our expectations, it can overcome any challenge.

Q: How does Amplifon’s global expertise complement the strengths of Infomate?

Jehan Perinpanayagam (JP): We are proud to partner Amplifon. The decision to partner with Infomate is a strong endorsement of Sri Lanka’s talent and confidence in our business continuity. It’s the reason leading international businesses have chosen Sri Lanka.

Furthermore, Amplifon’s purpose driven approach stands out: dedication to improving lives and giving back – as evidenced by its choice to work with Sri Lanka. This partnership opens fresh opportunities for us, as well as new international markets.

It also aligns with our shared goal of building world-class processes, and we are excited to share ideas and best practices, and build a strong collaboration.

Q: What role does Sri Lankan talent play in Amplifon’s operations – and what makes Infomate uniquely suited to meet its requirements?

JP: Sri Lanka’s information technology and business process management (IT-BPM) industry is gaining international recognition – primarily due to its talent, ingenuity and work ethic.

The country has one of the largest pools of accountants in the world. Talent is a pressing challenge for companies globally and ranks among the top three priorities for C-suite executives.

Infomate, Sri Lanka’s first shared service provider, boasts two decades of experience. We began as a shared services provider to the John Keells Group and have since expanded, serving leading customers in Sri Lanka, as well as Fortune 500 companies and renowned brands in Australia, the UK, Sweden, Saudi Arabia and the US.

We prioritise listening to clients, customising solutions and leveraging our expertise to share best practices and recommendations. With the strong backing of our parent company John Keells Holdings (JKH), access to the country’s talent pool, and our proven methodologies and processes, we have established a strong track record. We are well positioned and eager to offer Amplifon top tier talent and transformative solutions.

Q: How does this partnership with Amplifon align with Infomate’s broader strategy for growth?

Krishan Balendra (KB): The partnership with Amplifon represents a significant milestone for Infomate and is of strategic importance. Our group has established long-term strategic partnerships with global industry leaders across our businesses based on our commitment to good governance and transparency, and our values of integrity, trust and excellence. Amplifon is a company that shares our values and passion for uplifting communities.

This partnership highlights the potential of Sri Lanka’s IT-BPM industry to serve international leaders, and also reflects Infomate’s ongoing commitment to excellence and reinforces the mission to deliver top-tier solutions to our clients.

– Compiled by Tamara Rebeira
COMPANY DETAILS

AMPLIFON

Website: www.amplifon.com/international

INFOMATE

Telephone: 0711 468490 | Email: info@infomateworld.com | Website: www.infomateworld.com