SLT, the first ICT Digital Service Provider in Sri Lanka to achieve ISO 9001:2015 QMS certification

Sri Lanka Telecom (SLT), the national ICT and digital service provider and the leading broadband and backbone infrastructure services provider was proud to announce that the company has received the ISO 9001:2015 Quality Management System certification issued by the Sri Lanka Standards Institution (SLSI). The company is the first organization in the ICT sector in Sri Lanka to achieve this world renowned certification. SLT Group Chairman, Mr. P.G. Kumarasinghe Sirisena accepted the certificate from Dr. (Ms.) Siddhika Senaratne, Director General of SLSI on behalf of SLT at a special ceremony conducted at the BMICH recently.

SLT’s ISO 9001:2015 certification covers all the business units of SLT including all the local   and international services provided by the company as well as the operations of its Teleshops, Regional Offices, Contact Centers, Customer Experience Centers, Customer Service/Billing Centers, Operations & Maintenance Centers as well as Training Centers located island wide.  This certification scheme has been accredited for nineteen scope sectors by RvA, The Netherlands, one of the world renowned accreditation bodies. The scheme has also been accredited by the Sri Lanka Accreditation Board (SLAB) for 22 scope sectors. Therefore, this certification is recognized globally, with over one million companies and organizations in over 170 countries certified to ISO 9001. SLT successfully achieved this certification with the support of a strong in-house resource pool of fully competent, qualified and experienced auditors who are registered with the International Register of Certified Auditors (IRCA), UK.

The ISO 9001 standard sets out the requirements for an organization’s QMS in order to enhance efficiency and customer satisfaction, with a focus on continual improvement. Having the ISO 9001:2015 certification can be regarded as proof of a “blueprint for internal efficiency”, providing added assurance to customers about the company’s commitment to continual improvement and prioritizing customers’ needs, thus creating a platform where an organization is able to quickly adapt to changing customer needs whilst also providing assurance that the organization has met all necessary statutory and regulatory requirements.

Mr. Kiththi Perera, CEO of SLT said, “The ICT industry is an industry that is rapidly evolving and is critical to the development of a country. Therefore, it is imperative that ICT organizations remain several steps ahead of our customers’ needs and possess the ability to quickly adapt to changes. This certification helps us to do just that and remain competitive. It has helped us to further enhance our efficiency and productivity whilst helping to keep costs to a minimum. Our QMS was first implemented in the year 2010 and we first received the ISO 9001 certification back in 2011. We have not stopped there, but continue to maintain and continually improve our QMS as well as related internal processes according to the requirements of the ISO 9001:2015, always ensuring that we adhere to the best practices in the ICT industry, thereby playing a catalytic role in our country’s development.”

Today, SLT serves a large customer base of over two million customers that comprise of multinational corporations, large and small corporate / public sector / retail and domestic customers. The SLT Group provides a full range of ICT facilities and services in the areas of voice, data, broadband, wholesale, enterprise, IPTV  services as well as a wide range of digital solutions.