November 2023, Colombo:

Founded in 2011, SimSyn Pvt Ltd has emerged as a leading technology company specializing in unified communication solutions. Their journey took a significant turn in 2016 when they forged a partnership with 3CX, introducing cutting-edge communication solutions to the Sri Lankan market. SimSyn’s unique approach, coupled with their technology expertise, set them apart in providing tailored solutions atop the 3CX framework, effectively addressing their clients’ critical needs.

The onset of the pandemic and subsequent economic challenges posed a threat to many businesses in Sri Lanka. However, SimSyn viewed this adversity as an opportunity to innovate. Leveraging the robust capabilities of 3CX, they introduced competitive solutions to the market, marking a significant breakthrough for the company. The cloud-based contact centre and video conferencing solutions provided by 3CX enabled businesses to maintain operations efficiently during the turbulent times.

Moreover, amidst economic crises and import restrictions, businesses sought cost-effective alternatives for contact centre solutions and PABX systems. Here, 3CX’s fully software-based approach and value-driven solutions emerged as the perfect fit for the Sri Lankan market, aiding enterprises in overcoming financial constraints.

SimSyn further solidified its position by partnering with telecommunications giants and leading SI companies. These collaborations significantly propelled SimSyn’s growth, leveraging the support of these telecom leaders in sales and marketing efforts. This partnership helped SimSyn extend its innovative solutions to a vast client base.

One of SimSyn’s flagship offerings, UniConnect.io, operates seamlessly with 3CX, empowering advanced campaign dialling, customized reporting, dashboard creation, contact centre optimization, and CRM functionality. This proprietary product became instrumental in offering comprehensive solutions to their clientele.

Currently, SimSyn boasts a clientele of over 300 businesses across Sri Lanka and the region, spanning diverse domains such as BFSI, Hospitality, Retail, Manufacturing, Services and more. Their unwavering commitment to providing innovative, tailor-made solutions atop the 3CX platform has cemented SimSyn’s position as a pioneer in revolutionizing communication solutions within Sri Lanka’s market.

SimSyn has continued its trajectory of success, culminating in the prestigious accolade of becoming a Titanium Partner for 3CX in Sri Lanka – the highest achievable level. Remarkably, SimSyn stands as the first and sole Titanium Partner in Sri Lanka and holds the distinction of being the second in the entire South Asian region. This recognition reaffirms SimSyn’s unparalleled commitment to delivering exceptional communication solutions and solidifies its position as a trailblazer in revolutionizing the telecommunication landscape in Sri Lanka and beyond.