Q: As you mark an important anniversary milestone, what are the outstanding achievements that define your journey so far?

A: While celebrating our 29th anniversary, we can look back proudly at several notable achievements – starting with the successful diversification of our service portfolio beyond vehicle leasing into loans, deposits, Islamic finance and digital banking. These stand as a testament to our adaptability and vision.

Moreover, achieving significant growth in customer reach across the country including underserved segments underscores our commitment to financial inclusion.

In addition, the positive impact of the efforts to empower individuals and businesses through accessible financial solutions is a source of pride.

Finally, our proactive embrace of digital transformation, leading to innovative and convenient customer experiences, marks a key milestone.

Q: How has your organisation evolved over the years in terms of customer reach, product innovation and market positioning?

A: We have strategically expanded our branch network and digital channels over nearly three decades to ensure financial inclusivity across urban and rural regions.

In terms of product innovation, we introduced tailor-made solutions for individuals, SMEs and corporates – ranging from hybrid vehicle leasing to Islamic finance. This adaptability, combined with our reputation for trust and service excellence, has positioned People’s Leasing as a household name among non-banking financial institutions (NBFIs).

Q: What role has your team played in driving the company’s progress and embedding a customer centric culture?

A: Our team is the cornerstone of our progress. Their dedication, expertise and unwavering commitment to our customers have been instrumental in driving the company forward.

They actively champion and embed a customer centric culture by consistently prioritising customer needs, actively listening to feedback and going the extra mile to provide exceptional service.

Q: How are you balancing financial performance with environmental and social responsibility in today’s market landscape?  

A: Balancing financial performance with environmental and social responsibility is a key priority. We are integrating sustainable practices into our operations, exploring opportunities for sustainable financing and actively engaging in community development initiatives.

We believe that long-term financial success is intrinsically linked to a thriving environment and socially equitable society, which involves transparent reporting, ethical lending practices and a commitment to minimising our environmental footprint.

Q: What trends are shaping customer expectations and how is your company adapting?

A: Several trends are shaping customer expectations. Customers increasingly demand seamless and personalised digital experiences, expecting instant access to services and information through various channels.

The need for flexible and tailored financial solutions that cater to individual circumstances is also growing. Furthermore, transparency, ethical practices and a commitment to social responsibility are becoming increasingly important factors in customer choice.

We are adapting by investing heavily in our digital infrastructure, leveraging data analytics for personalisation and ensuring our practices align with evolving ethical and social expectations.

Q: What are the company’s strategic priorities over the next five years, particularly in digital transformation?

A: Our strategic priorities for the next five years are centred on accelerated digital transformation, aiming to create a truly integrated and intuitive digital experience for our customers.

We also value sustainable growth by expanding our reach into new market segments and strengthening our relationships with existing customers through innovative product offerings.

Furthermore, we are committed to enhancing our operational efficiency through technology and process optimisation, and further strengthening our risk management frameworks.

Q: What is your company’s contribution to economic development through inclusive and accessible financial solutions?

A: By providing inclusive and accessible financial solutions, we empower individuals to achieve their aspirations and enable businesses, particularly small and medium-sized enterprises, to grow and contribute to the economy.

Our focus on reaching underserved communities and offering tailored financial products helps to foster economic participation, and create opportunities for more segments of society to engage with the financial system, ultimately contributing to broader economic prosperity.

Q: How do you view the leasing and finance sectors, particularly in terms of regulatory support and market demand?  

A: The financial services industry is navigating a dynamic environment. While there is demand for financial solutions, the industry is facing regulatory evolution and economic headwinds.

Supportive and consistent regulatory frameworks are crucial for fostering stability and growth. There’s an increasing need for innovation and adaptation to meet evolving customer needs and technological advancements.

Q: What are the greatest challenges and opportunities facing the NBFI sector?

A: The sector is facing formidable challenges and exciting opportunities. Challenges include navigating evolving regulatory landscapes, managing increasing competition – including from fintechs – and adapting to rapid technological changes.

Opportunities lie in leveraging digital technologies to enhance efficiency and reach new customers, developing innovative and specialised financial products. This ensures that the company plays a crucial role in driving financial inclusion and supporting economic growth, particularly in niche markets where traditional banks may have a limited presence.

– Compiled by Yamini Sequeira
COMPANY DETAILS

Telephone: 2631631 | Email: info@plc.lk | Website: www.plc.lk