NDB signs MOU with Department for Registration of Persons to align with the National Roadmap for Digitalization of Payment Services

NDB recently signed a memorandum of understanding (MoU) with the Department for Registration of Persons (DRP) in order to avail the services of DRP’s online platform for verification of customer national identification card (NIC) numbers, as a part of the bold strides the Bank has made in Sri Lanka’s fast evolving digital landscape.

This system will enable the bank to validate that the NIC details submitted by a customer are true and accurate, reducing the risk of frauds. This initiative is an industry-wide solution devised according to CBSL requirements via a web-based system developed by DRP for authentication and verification of the NICs.

“With this engagement NDB is taking steps to align with the National Roadmap for Digitalization of Payment Services issued by the National Payment Council, by enabling eKYC and video KYC based customer onboarding,” stated Assistant Vice President, Digital Financial Services, Damitha Silva adding “As part of the Bank’s digital transformation roadmap, we have dedicated ourselves into embracing a digital future. NDB was also recently named the “Best Digital Bank 2021” at the Asiamoney Best Bank Awards for Sri Lanka as we are frequently at the forefront of technological changes and is involved in exploring, investing in and developing the digital arena in banking, while on the fast track to becoming Sri Lanka’s best Digital Banking provider.”

NDB’s NEOS is regularly updated to reflect customer demand for personalisation and ease of use. The launch of NEOS was the fore runner which enabled the Bank to launch the NDB NEOS Online Banking platform in April 2020, during the peak of Sri Lanka’s Covid-19 crisis. The NDB NEOS Online Banking has garnered popularity nation-wide as a state-of-the-art digital banking platform, with absolute connectivity to all of NDB’s banking services especially during the lockdown period.

Meanwhile, during such a time where minimum contact with others is in the best interests of every individual, NDB introduced NEOS Pay, a QR payment method in which customers can make payments to merchants, pay bills and make a host of other transactions via the same platform. The NEOS Phygital Branches, Cash Recycle Machines and Bank2U propositions together with the NEOS App and Online Banking make the totality of the NDB digital offering.

NDB was crowned as Sri Lanka’s Best Bank 2021 by the prestigious Global Finance Magazine of USA, fresh on the heels of being recognized as The Bank of the Year Sri Lanka, by The Banker Magazine UK. NDB Bank is the 4th largest listed bank in Sri Lanka and the parent company of the NDB Group. The only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan capital market to provide its customers seamless access to the product and service offerings of all its group companies.

(L to R) Dilhani Piyasena (NDB Chief Manager Digital Financial Services), Damitha Silva (NDB Assistant Vice President Digital Financial Services), Sanjaya Perera (NDB Senior Vice President Personal Banking, Marketing and Customer Experience), Deepal Akuretiyagama (NDB Chief Operating Officer), P.V. Gunathilaka (Commissioner General), R.I.S.P. Swarnalatha (Additional Commissioner General), G.I.G. Perera (Commissioner, Admin), K.D.D. Rathnayake (Chief Accountant), H.M.I.K. Herath (Commissioner, Research, Development and IT), R.T. Bulathsinghala (Commissioner Operations)