NDB PRIVILEGE BANKING

National Development Bank offers personalised services to its elite clientele

National Development Bank (NDB) has always been dedicated to providing exemplary services to all its customers – be it private individuals, corporates or institutions.

With the introduction of NDB Privilege Banking, NDB has taken specific steps to provide diverse products and financial services to the bank’s elite clientele, offering them personalised services to suit their specific needs.

Commenting on the bank’s Privilege offering, Senior Vice President of Personal Banking and Customer Experience Sanjaya Perera says: “The bank’s goal is to deliver financial solutions best suited to each customer’s needs through excellence in customer service, backed by superior technology and innovation.”

He adds that “the bank’s new brand positioning ‘The Future is Banking on Us’ will continue to redefine the service we provide for the convenience of our customers.”

Today, the bank is further expanding its reach by refashioning the Privilege Banking offering to create a specific and unique space for its valued clients. The enhanced offering will provide exclusive financial services to NDB Privilege customers who require specialised services and individual attention especially in this dynamic and challenging environment.

Speaking about the latest updates to NDB Privilege Banking, Assistant Vice President and Head of Privilege Banking Gihan Punchihewa notes: “These offerings have been structured in a specific and detail oriented manner, for portfolio management and lifestyle needs. We aim to extend our service proposition – by leagues beyond the standard industry offering – for our Privilege clientele and on a par with international standards with the introduction of our exclusive Privilege Select Plus tier.”

Accordingly, the revamped Privilege arm of NDB will provide unparalleled services with the inclusion of tailor-made solutions such as exclusive concierge services to meet global and local lifestyle requirements.

NDB Privilege will also offer financial advisory services in partnership with the bank’s group companies such as NDB Wealth Management (NDBW), NDB Securities (NDBS) and NDB Investment Bank (NDBIB).

Enhanced lending facilities to meet complex borrowing requirements, a curated quarterly newsletter with macroeconomic investment coverage, and emerging themes in banking and finance, as well as exclusive life and health insurance benefits in partnership with international service providers will also be offered to NDB Privilege clientele.

“Our goal is to deliver the finest and most exclusive solutions to our customers, together with superior technology and innovation – and we will provide this with unwavering commitment to meet their financial and lifestyle needs,” Punchihewa assures.

Additionally, NDB’s Privilege clientele can also enjoy estate planning advisory, loyalty programmes and philanthropy services, whereby the bank will help its clients give back to the community and fulfil their philanthropy needs.

NDB’s Privilege clients will receive priority services across the NDB Group network and also receive exclusive benefits, in the form of family banking and digital services, among a wide range of additional services specifically designed for their ease and comfort.

Accordingly, NDB’s Privilege branches situated at Dharmapala Mawatha, Kandana, Havelock Road, Rajagiriya, Pelawatte, Nawam Mawatha, Mount Lavinia, Kandy, Galle, Negombo, Avissawella, Moratuwa, Kalutara and Kurunegala will continue to deliver complete financial solutions through exclusive and dedicated relationship management.

Moreover, NDB Privilege also caters to a host of offshore clientele based in the UK, the US, Australia, Canada, India, Singapore and the Middle East.

NDB Bank – which was conferred as Sri Lanka’s Best Bank 2021 by the prestigious Global Finance magazine of the US and recognised as The Bank of the Year Sri Lanka by The Banker magazine of the UK – is the fourth largest listed bank in Sri Lanka and parent company of the NDB Group.

Laying claim to being the only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned to assist with the growth and development of Sri Lanka’s financial market, to provide its customers seamless access to the product and service offerings of all its group companies.

– Compiled by Azraa Killru
INTERVIEWEE DETAILS
Sanjaya Perera
Senior Vice President Personal Banking and Customer Experience
Gihan Punchihewa
Assistant Vice President and Head of Privilege Banking
Telephone:2448448
Email:contact@ndbbank.com
Website:www.ndbbank.com