Redefining IT operations and maintenance from reactive to proactive with AI-powered technology

TAC.Ai revolutionises IT operations through generative artificial intelligence (AI) capabilities, ensuring optimal uptime, efficient troubleshooting and greater access to IT system management knowledge.

October 2023, Colombo, Sri Lanka; NCINGA unveiled its revolutionary AI-powered TAC.Ai solution recently, providing businesses and IT systems managers with multiple transformative benefits. This latest innovation by the global systems integrator emphasises smarter, more efficient IT support and operations. TAC.Ai eliminates the pitfalls of reactive troubleshooting, simplifies the complexities of IT platforms and reduces issue resolution times significantly - thereby leading to more effective decision-making. With downtimes contributing to lost revenue and their severity dependent on downtime duration, TAC.Ai functions as a strategic business asset that redefines the future of IT systems management.

TAC.Ai tackles IT operations and maintenance challenges by minimising revenue losses and improving operational efficiency through proactive prediction and prevention of unplanned IT platform downtime. Leveraging big data analytics and the predictive capabilities of AI, this approach swiftly identifies potential issues and promptly alerts the IT operation and maintenance teams. TAC.Ai provides generative AI-powered, detailed, step-by-step technical guidance to effectively troubleshoot, isolate and address IT system issues before they become critical, preserving both time and resources. Organisations are better equipped to reduce costs associated with routine IT system troubleshooting. TAC.Ai also empowers in-house teams to tackle a spectrum of IT challenges, irrespective of their previous training levels.

The business benefits of TAC.Ai

Real-time multi-vendor IT system health monitoring: Seamless integration with multiple technology vendors to monitor system performance metrics in real-time. This provides uninterrupted operations across vendors, improving overall service reliability and consistency.

Improved business agility, scalability and responsiveness: Cloud-agnostic data engineering stack that provides instant analysis of vast data streams through Big Data capabilities, leading to faster decision-making with real-time insights.

Predictive AI and anomaly detection: Machine learning (ML) algorithms to detect patterns and deviations in IT platform behaviour. It enables businesses to proactively identify potential disruptions, safeguarding service quality and minimising unplanned downtime costs.

Generative AI-powered alerts for swift incident response: Generates detailed alerts with AI that offer troubleshooting guidance and insights about potential root causes. Teams can respond quickly, improving customer experiences due to shorter service disruptions.

Interactive, dialogue-based support for improved productivity: Provides conversational capabilities via a Q&A format for post-alert guidance. This results in fewer operational delays and a more productive team.

Documentation integration to support decision-making: Integrates with existing design documents, configuration guides and past ticket histories to provide comprehensive insights from historical and current data. Businesses can use the data to make more informed decisions, streamline issues and reduce issue occurrences.

Commenting on the launch, Harindha Fernando, CEO of NCINGA, said: "Organisations depend on reactive IT support, addressing issues only after they occur. This results in extended downtimes, higher costs and poor customer perceptions. Relying on a few IT experts creates bottlenecks too, risking the entire IT platform if they're unavailable. It is imperative to democratise IT knowledge and empower a wider range of professionals with the necessary skills. We designed TAC.Ai to address these very issues, with the potential to revolutionise the way enterprises operate."

Tharindu Sankalpa, the AI/ML Solution Architect behind TAC.Ai, added: "The rise of generative AI and large language models is truly democratising domains that once required professionals with specific knowledge. At NCINGA, we're at the forefront of this shift to leverage advanced AI capabilities, transforming IT operations and maintenance so that more professionals are empowered to handle their issues effectively and independently."

TAC.Ai is the latest addition to NCINGA’s future-oriented technology solutions lineup. The main technology solutions offered by NCINGA cover cybersecurity, multi-cloud, networking infrastructure, enterprise application services, blockchain, metaverse and sustainability solutions. NCINGA is a Cisco Gold Integrator.

About NCINGA

NCINGA is a global technology solutions provider that believes in engineering for humanity. Our core mission is to provide effective, sustainable solutions that benefit the wider community and environment. We work with telecoms, banks and financial institutions, and large enterprises. Our transformative technology solutions are future-oriented. We want to empower our clients to address emerging realities and challenges in the most sustainable way possible. Learn more: www.ncinga.net