Q: What types of hardware products does Janatha Steels manufacture?

A: We are engaged in the manufacturing of galvanised iron (GI) square tubes, GI rectangular tubes, GI round tubes, GI lipped channels, wire nails, barbed wire, bar reinforced concrete (BRC) wire mesh, mild steel rods and stirrups – all of which are distributed islandwide.

Moreover, we are a national distributor of imported steel, tools, glass wool items, sandpaper and tap items.

Q: Can you share examples of projects where your hardware products made a significant impact?

A: Port City Colombo, China Harbour Engineering’s infrastructure ventures, Hambantota International Port, ITC Colombo One Hotel and Variosystems are projects in progress that demonstrate the significant impact of our hardware products.

Janatha Steels’ materials have contributed to the construction and development of Port City Colombo, a landmark project that will play a crucial role in shaping the port’s future.

Our hardware products have been instrumental in supporting the infrastructure projects undertaken by China Harbour Engineering, highlighting our commitment to high quality materials for large-scale ventures.

The Hambantota International Port project has benefitted from the use of our hardware offering, underscoring our role in bolstering important maritime and trade related infrastructure.

Our materials have played a part in the development of the ITC Colombo One Hotel, contributing to the growth of the hospitality sector with topnotch hardware solutions.

And our involvement in the Variosystems project demonstrates our commitment to providing essential hardware components that contribute to various industries and systems, highlighting our versatile product range.

Q: What steps do you take to maintain consistent quality across your hardware offering?

A: Our in-house departments perform regular research on global market trends and update our global steel products accordingly.

In addition, we have a rigorous quality control process in place that involves thorough testing and inspection of all components before they are integrated into our hardware. This helps us ensure that each product meets the highest standards of quality and performance.

Furthermore, we actively collaborate with suppliers to source the best materials, implement continuous improvement practices and gather customer feedback to drive further refinements in our products.

Q: Can you describe your approach to pricing your hardware products competitively in the market?

A: We follow international price fluctuations regularly with updates occurring weekly, monthly and even daily when necessary. As one of the largest steel stockists in Sri Lanka, our commitment to offering competitive pricing has led us to update our prices on a daily basis.

This agile approach enables us to adapt swiftly to market changes and provide our customers with the most competitive rates. By closely monitoring price trends and adjusting our pricing strategy accordingly, we ensure that our hardware products remain attractive and accessible to a wide range of customers.

Q: What strategies do you employ to foster strong relationships with hardware suppliers and customers?

A: We do not compromise the quality of what we import and always offer moderate prices to local customers islandwide. Moreover, our services have been prompt and regular, creating 35 years of customer satisfaction since Janatha Steels was established.

Building and maintaining robust relationships with both our hardware suppliers and customers is a cornerstone of our business philosophy.

Our commitment to quality is a key factor in our relationships with suppliers. We maintain open lines of communication, ensuring that they understand our stringent quality standards and expectations. By fostering transparency and trust, we create an environment that encourages collaborative problem solving and continuous improvement.

When it comes to our customers, our dedication to offering competitive prices and quality products is only the beginning. We prioritise excellent customer service, which includes timely responses to inquiries, efficient order processing and reliable after sales support.

Our longstanding presence in the market, spanning over 35 years, reflects our track record of customer satisfaction. Over the years, we have established strong bonds with our customers, understanding their evolving needs and preferences. This allows us to tailor our offerings to better meet their requirements and offer them personalised experiences.

In summary, our strategies for strong relationships encompass unwavering commitment to quality, transparent communication, competitive pricing, exceptional customer service and a history of reliability that spans decades.

Q: How do you handle product warranties and returns for your hardware offering?

A: We sell what we market and if there are any quality issues, the products will be replaced immediately. Our commitment to customer satisfaction extends to our warranty and return policies. In the rare event that a customer encounters any issues with our hardware offering, our dedicated customer support team is readily available to address concerns.

We provide a comprehensive warranty that covers manufacturing defects, ensuring that customers can have confidence in the durability and reliability of our products. If a customer needs to return a product, our streamlined return process ensures a hassle free experience, enabling us to quickly assess the situation and provide appropriate solutions.

– Compiled by Dona Senara
INTERVIEWEE DETAILS

Subramanium Vasudevan
Chairman

COMPANY DETAILS

Telephone:2421412 | Email:info@janathasteels.lk | Website:www.janathasteels.lk