CITIZEN SERVICE DELIVERY TECHNOLOGY INFRASTRUCTURE FOR MFA
The Information and Communication Technology Agency (ICTA) of Sri Lanka implemented an electronic Document Attesting System (eDAS) at the Ministry of Foreign Affairs (MFA) on 6 February. Using this electronic system, citizens can now get their certificates attested and certified within five to 15 minutes, by merely accessing one single counter at the Consular Affairs Division of the MFA. The centre has been implemented with a modern queue management system, which enables citizens to book appointments using their mobile phones and provides notifications on their mobiles. The solution was deployed on the government cloud infrastructure and connected using the government network. The system will be extended to all foreign embassies.