• To enhance accessibility and serve 1mn+ active users nationwide

Hatton National Bank (HNB) has introduced a trilingual version of its mobile banking application.
This development comes as a strategic move to enhance accessibility and provide users with a more personalised banking experience in their native languages.

With over one million active users, HNB’s mobile app continues to lead the market as the top-rated banking app in the country. The newly launched trilingual feature allows customers to select from Sinhala, Tamil and English, empowering them to bank in the language they are most comfortable with. Over 80 percent of customers opt for their native language, reflecting the growing demand for personalised and regionally relevant banking services.
“We are proud to continue innovating for our customers by understanding their needs and delivering meaningful solutions,” said HNB Chief Operating Officer Sanjay Wijemanne.
“This milestone reflects our dedication to ensuring that every customer, regardless of location or language preference, can enjoy a seamless digital banking experience that meets their expectations.”
HNB’s digital transformation journey has been bolstered by its innovative approach to enhancing customer convenience. The bank’s non-Face-to-Face (NF2F) feature bridges the gap between physical and digital banking services, allowing users to seamlessly switch between online and in-branch transactions. Additionally, HNB’s SOLO digital wallet continues to gain traction as a versatile and user-friendly payment solution, enabling customers to make payments, transfers and manage rewards from a single platform.
The introduction of the trilingual app will support HNB’s continued effort to increase active user engagement. With the new language options, HNB expects more customers to complete their transactions seamlessly, using their native languages for a more intuitive experience. The trilingual app is expected to further drive engagement, with enhanced usability encouraging greater participation in digital banking.
The existing users can now easily change the language through the Home Page or the Settings section within the application. Additionally, new users will have the option to choose their preferred language during the registration process, ensuring a seamless and user-friendly experience from the start.
“With our extensive presence across Sri Lanka, including in the Northern, Eastern, Southern, and Central regions, we understand the importance of accessibility and convenience. By providing the app in Sinhala, Tamil and English, we are ensuring that more people can engage with our services in a way that feels natural and comfortable to them,” said HNB Head of Digital Business Chammika Weerasinghe.