LECO DEPLOYS MISSION-CRITICAL PUSH-TO-TALK SOLUTION FROM DIALOG ENTERPRISE

Dialog Enterprise, which is the corporate ICT solutions arm of Dialog Axiata, recently deployed a customised Mission-Critical Push-To-Talk (MCPTT) solution for Lanka Electricity (LECO).

The MCPTT project, which was awarded to Dialog Enterprise after a competitive bidding process, has the objective of providing a state-of-the-art radio telecommunications system based on mission-critical push-to-talk over 4G LTE technology. It will cover the LECO service grids in Galle, Moratuwa, Kalutara, Negombo, Kelaniya, Kotte and Nugegoda.

This solution had to be able to fulfil LECO’s current and future requirements with radio telecommunications features and services in voice, data and video, and with future ready devices that work right out of the box.

Dialog Enterprise’s hardware package consists of a central dispatch unit with voice and video dispatching, geolocation and recording, and 65 vehicle-mounted and 60 hand-held devices with voice, video streaming and messaging capabilities.

These rugged hand-held devices come with five inch screens, front and back cameras, GPS and supersensitive Digital Mobile Radio (DMR) antennas. They are so reliable that they are even used in tunnelling and mining operations. The MCPTT devices provided by Dialog Enterprise feature a device-to-device communication mode that functions in the absence of cellular network coverage.

“This MCPTT solution operates at a higher priority than internet services and having a device-to-device communication mode is a huge plus for us,” says Chairman of LECO Athula De Silva.

“When connectivity is interrupted due to unforeseeable circumstances, we are the professionals whose job it is to bring the network back up. With this, our dispatchers and field engineers are in constant touch since we are in complete control of our own internal communication channel,” he adds.

De Silva continues: “Therefore, in the event of an outage, power can be restored much faster. If we had chosen the generic mobile voice service or push-to-talk over cellular (POC) instead, our rapid response team’s communications would have been vulnerable to the same disruptive factors and service interruptions as the general public, and that would have been totally unacceptable.”

He explains: “And because we are the first line of defence against power outages, Dialog Enterprise’s MCPTT solution is a perfect fit for our requirements.”

“Apart from price and quality of service, one of the primary reasons why LECO chose Dialog Enterprise as its MCPTT solution provider is because this cutting-edge technology only works in 4G LTE and the best 4G coverage is with us,” notes Group Chief Officer, Dialog Enterprise, Dialog Axiata Navin Pieris.

He elaborates: “Dialog has by far the most wide-ranging 4G LTE coverage among Sri Lankan mobile operators with network coverage extending to 94 percent of the country’s population and 78 percent of its geographical area, as confirmed by independent analytical reports such as Opensignal. We guarantee that this is the ideal solution for civil engineers, field technicians and military service personnel.”

Dialog Enterprise’s MCPTT solution is massively scalable with on demand expandability depending on customer needs. It is connected through a separate Enhanced Packet Core (EPC) network and isn’t connected to the internet. Therefore, the Dialog Enterprise solution provides tighter security against cyber threats too.

Its network availability is quantifiably the best among Sri Lankan mobile operators. It has an island wide maintenance depot network that enables it to respond to network failure faster than any other service provider in the country. Additionally, it maintains a dedicated Enterprise support team that’s trained to respond rapidly to Enterprise customer issues and requests.

– Compiled by Yamini Sequeira

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