MANAGEMENT DIGEST
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CUSTOMER MANAGEMENT
In this era of advanced technology and enhanced digital media, many if not most businesses are driven by high tech. However, they still need to address customer
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HUMAN RESOURCES
Today, most major luxury brands and labels are owned by a few large groups. Of the largest by revenue is LVMH, the owner of Moët & Chandon and Louis Vuitton
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CORPORATE ETHOS
‘Trust’ and ‘business’ aren’t terms that usually go hand in hand. In fact, relationships in the corporate space too often tend to be associated
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TRAFFIC TECHNOLOGY
More than a million people die annually as a result of road accidents; and even though mobility has reduced drastically during the pandemic
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LEADERSHIP MANTRA
If you were to list a few characteristics of great leaders, what words come to mind? Courage, tenacity, compassion, vision, drive, authenticity
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EDUCATING SRI LANKA
To many, teaching is simply a job. It is used as a stopgap till something better comes along. At the time I started my teaching career
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MARKETING STRATEGY
Artificial intelligence has become quite popular in recent years. With the advent of the IT revolution, global corporate entities have
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THE CX FACTOR
There is no doubt that today’s customers have a plethora of options to choose from, as well as access to plenty of resources and
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CRM PRIORITIES
Businesses should remember that customers always come first. Most B2B firms use a CRM system even if customer relationship
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MORAL LEADERSHIP
The driving force behind many human endeavours is to achieve excellence, whether we are building, providing or problem solving. This
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