MANAGEMENT DIGEST
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Sep- 2022 -29 September
CUSTOMER SERVICE
AI is here to stay and growing rapidly in response to the speed at which consumers are embracing its applications. Lifestyle concerns, spending patterns, motivational
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29 September
PROFESSIONAL NETWORKING
Did the working from home (WFH) routine result in increased virtual camaraderie – professionally and personally? If yes, why are
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29 September
CUSTOMER RELATIONSHIP MANAGEMENT
Have you ever had to listen to statements such as these – ‘I’m not sure…’ ‘Let me check…’ ‘There’s
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18 September
TIME MANAGEMENT
MAXIMISE COLLECTIVE TIME Managing time for greater productivity BY Jayashantha Jayawardhana Stress at work is something that can’t be kept under wraps that long and has a way of manifesting itself…
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18 September
EDUCATING SRI LANKA
Generations of Sri Lankans have been sacrificed to wrongly and foolishly applied educational systems. I do not think C. W. W. Kannangara, giver of ‘the pearl of great prize’
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18 September
BEHAVIOURAL PSYCHOLOGY
A MENTAL MUSCLING Power of the mind to cope with life BY Archana Law Various forms of disaster – natural, man-made, complex emergencies and economic crises – have delivered unprecedented…
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16 September
EDUCATING SRI LANKA
THE WEB OF LEARNING The era of technology and online study experience BY Goolbai Gunasekara These last few months have been a totally new ‘teach and study’ experience forced on…
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2 September
WORKPLACE WELLBEING
As a result of the large number of health, economic, political and other macro crises of late, organisational stress is at an all-time high. For many
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2 September
MANAGEMENT STRATEGIES
I am prone to micromanaging although I know of and suffer all of its concomitant perils. It was the US Army’s General George S. Patton
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2 September
CUSTOMER SERVICE
Most corporate websites have a customer feedback mechanism. It’s usually an email address, a link or a template with a request for comments
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