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BIZ BRIEFS
UNDERSTANDING THE CONSUMER TO UNLOCK BUSINESS GROWTH
The alcoholic beverage (alcobev) market in Sri Lanka is somewhat unique when compared to other countries around the world. It…
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BIZ BRIEFS
HIRDARAMANI
On 27 October, the Hirdaramani Group announced its participation in the Science Based Targets Initiative (SBTi). With this declaration, it…
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BIZ BRIEFS
ITC HOTELS
Located on the 36th floor of the imposing Sapphire Residences tower on Galle Face, three new show apartments allow prospective…
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BIZ BRIEFS
PMF FINANCE
PMF Finance sits upon a legacy of four decades of public and private sector collaboration. It was initially operated as…
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BIZ BRIEFS
PORT CITY COLOMBO
One of the key requirements to boost Sri Lanka’s economy is to attract foreign exchange. In the near to medium…
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PROFILES
THE INNOVATIVE EDGE
According to the Chief Executive Officer of Wavetec Shahen Manuel, entrepreneurs and intrapreneurs are innovation leaders, since they are attuned…
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CUSTOMER SERVICE
SEYLAN BANK
Q: How has the role of customer service evolved in recent times? A: Customer experience management is critical in any…
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CUSTOMER SERVICE
GFLOCK
Q: Is customer loyalty prevalent among millennials and gen Z custo mers? A: At GFlock, we believe in customer loyalty,…
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CUSTOMER SERVICE
CEYLINCO LIFE
Q: How has the concept of customer service evolved in recent times? Ruvini: As a life insurance company, Ceylinco Life…
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CUSTOMER SERVICE
BARISTA
Q: You have been brewing coffee for 20 years in Sri Lanka and stepping into a new decade in 2023.…
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