REENGINEERING IN THE WORKPLACE

Dona Senara writes about her generation’s tech expertise in the workplace

As the latest generation to enter the workforce, Gen Z is greatly influenced by the rapid advancement of AI, which is arguably the most important technological development in contemporary times.

Embracing the digital era from an early age, Gen Zs present a unique perspective to the workplace by integrating artificial intelligence into various aspects of their professional lives. According to CNBC, their fluency in advancing technology helps make up for their shortcomings in soft skills – especially in-person communication and interpersonal dynamics.

Nevertheless, Gen Z is a tech savvy generation that values efficient communication and collaboration. Today, AI-powered communication tools such as virtual assistants and chatbots like Otter and ChatGPT play a crucial role in facilitating seamless communication in the workplace.

These technologies enable quick access to information, schedule meetings and handle routine tasks, enhance productivity and reduce time spent on administrative tasks. Additionally, video conferencing and collaboration platforms with AI enhanced features promote effective remote work – and they enable teams to stay connected across different locations.

Importantly, artificial intelligence technology in the form of e-learning platforms, online courses and educational apps has transformed the way Gen Z acquires knowledge and develops new skills.

These platforms employ AI algorithms to personalise learning experiences based on individual strengths and weaknesses, and facilitate Gen Z workers’ upskilling and adapting to changing industry demands efficiently.

This not only empowers individuals to become lifelong learners but also contributes to the development of a more agile and adaptable workforce.

Furthermore, Gen Z places great emphasis on data driven decision making. In the workplace, AI driven analytics and business intelligence tools enable them to process vast amounts of data, identify trends and make informed decisions.

This also empowers them to devise innovative solutions, improve operational efficiency and drive business growth. By leveraging artificial intelligence to make better decisions, Gen Z professionals can contribute to a more competitive and successful business landscape.

Automation is another significant area of interest for Gen Zs, who value efficiency and work-life balance. AI-powered automation tools streamline repetitive and mundane tasks, and free up time for creative and strategic endeavours.

This allows Gen Zs to focus on tasks that require human ingenuity, problem-solving skills and emotional intelli­gence, and enables them to contribute to a more fulfilling and enriching work experience.

In addition, AI technologies have the potential to address issues related to workplace diversity and inclusion. Gen Z workers recognise the importance of diversity and often expect their employers to promote an inclusive work environment.

Artificial intelligence can assist in reducing biases in the hiring process, talent management and performance evaluations. Therefore, by utilising AI to create objective and unbiased decisions, companies can foster a more diverse and equitable workplace that aligns with the values of Gen Z.

While Gen Zs embrace AI technologies, they are cognisant of the ethical and social implications of artificial intelligence. Privacy concerns, data security and potential job displacement due to automation are issues that weigh on the minds of this generation.

And they seek transparency from companies – especially regarding AI usage – and demand responsible artificial intelligence development that prioritises ethical considerations.

Gen Z workers embrace AI technologies in the workplace, and use them as powerful tools to enhance communication, collaboration, learning, decision making and efficiency.

Artificial intelligence has become an integral part of the modern workforce and aligns well with the values of Gen Zs, who prioritise innovation, adaptability and data driven approaches.

As the influence of AI continues to grow, Gen Zs’ ability to harness its potential will play a crucial role in shaping the world of work well into the future.